At LotusGems, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and interact with our services.
By using our website, you agree to the terms outlined in this policy.
Information We Collect
We may collect the following types of information from you:
- Personal Information: Name, email address, phone number, shipping address, billing address, and payment details when you make a purchase or contact us.
- Non-Personal Information: Browser type, device information, IP address, and website usage statistics to improve your experience.
- Cookies: Small files stored on your device to enhance your browsing experience and remember your preferences.
How We Use Your Information
We use the information collected for the following purposes:
- To Process Orders: Ensure smooth transaction processing and order fulfillment.
- Customer Support: Respond to inquiries, provide assistance, and improve our customer service.
- Personalized Experience: Customize your experience on our website by showing relevant products or offers.
- Marketing: Send promotional emails or newsletters (you can opt-out anytime).
- Site Improvements: Analyze website traffic and usage to improve functionality and user experience.
How We Protect Your Information
We take the security of your data seriously. We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Third-Party Sharing
We do not sell, trade, or share your personal information with third parties, except:
- To trusted third parties who assist us in operating our website or delivering services, under strict confidentiality agreements.
- When required by law to comply with legal obligations or protect our rights.
Your Rights
You have the following rights regarding your data:
- Access: Request a copy of the personal information we have collected about you.
- Correction: Update or correct any inaccurate information.
- Deletion: Request the deletion of your personal data, subject to legal obligations.
- Opt-Out: Unsubscribe from marketing emails or cookies at any time.
Cookies and Tracking
We use cookies to enhance your experience. You can modify your browser settings to disable cookies, but please note that some website features may not function correctly without them.
GDPR Data Protection Rights
If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
- The right to access, update, or delete your personal data.
- The right to object to processing based on legitimate interests.
- The right to data portability.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware of any such data, it will be promptly deleted.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Thank you for trusting LotusGems with your information. We are committed to safeguarding your privacy and ensuring a safe shopping experience.